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BY EDWIN MARGULIES 516 PGS , MAY 1996 Finally! A book crammed with the best advice from the top experts in telephones, computers and communications. This is a “must read” for both newcomers and industry veterans. It contains a treasure trove of pointers from the most knowledgeable pioneers in computer telephony. Written in short, no-nonsense “sound bite” style, this book delivers over 1000 dollar & sanity-saving tips.
1001 COMPUTER TELEPHONY TIPS , SECRETS AND SHORTCUTS
BY EDWIN MARGULIES 504 PGS , SEPT . 1995
BY EDWIN MARGULIES 549 PGS , AUG. 1994
SCSA: THE DEFINITIVE REFERENCE MANUAL TO USING SIGNAL COMPUTING SYSTEM ARCHITECTURE IN COMPUTER TELEPHONY
Your telephone is the 1st line to your customers. You can give them information easily with voice processing systems But which is best for your company? This book is crammed with real-world examples of voice processing. It gives you an overview of all the systems you could choose. With the right apps, your customers will appreciate you more, and your company is more productive and more profitable in the process.
Almost every phone system (PBX and ACD) can now be attached to and controlled by a server on a local area network. This is a major revolution in telecom and offers major advantages to users. This is the 1st book on computer telephony. It spells out the benefits and a detailed description of how to achieve them. Over 20 experts have contributed chapters. They came from DEC, Dialogic, Enterprise Integration Group, GammaLink, Microsoft, Novell, Opus Research, Sunsoft, Tern Systems and TRT. Includes specifications and descriptions of the major client-server technologies - SCSA, Novell’s Telephony Services, and Microsoft's Windows Telephony.
BYE. MARGULIES 450 PGS , 2 ED . FEB . 1996 SCSA is a standard adopted by over 250+ companies, incl. IBM, NEC, Northern Telecom, TI, Panasonic, Dialogic and Tandem. Written by one of the architects of the standard, this guide is crammed with never-before 2nd published details of the fastest growing standar din PC- EDITION based call processing. Packed with over 100 drawings, graphs and tables, this easy-to-read book is a great primer for professionals in computer telephony. It shows how to build SCSA apps. incl. IVR, fax-on-demand, audiotex, predictive dialers, CTI links to PBXs and ACDs wireless, cellular and paging, international callback devices, help desks, telephony servers, multi-PC IVR solutions and other customized telecom solutions.
By Harry Newton, 1450 pgs, June 1996, 11th updated ed. The official dictionary of telecommunications, computer telephony, internet telephony, data communications, voice processing, Windows 95 & NT communications and LAN, WAN & wireless networking.
The complete guide to designing, building & programming systems using Dialogic and related hardware (1st & 2nd ed. titled "PC-Based Voice Processing."). By Bob Edgar, 771 pgs, 3rd updated ed., 1995.
By Patrick Kane, 350 pgs, Feb. 1996.
Using off-the-shelf components to build Windows-based computer telephony applications. By K. Holly & C. Brookins, 151 pgs, 1995.
By Jane Laino, 279 pgs, 1994.
By Madeline Bodin & Keith Dawson, 350 pgs, Feb. 1996.
How to voice enable databases from PCs to LANs to mainframes. By C. Carden, 350 pgs, Feb. 1996.
By S. Gladstone, 350 pgs, Feb. 1996.
By J. Harry Green, 715 pgs, 1993.
By James Harry, 669 pgs.
How to audit your bills, secure refunds and select the most cost efficient service. By M. Brosnan, J. Butterworth & J. Messina, 192 pgs, 1993.
The definitive reference manual for the Multi-Vendor Integration Protocol - the worldwide computer telephony standard. By GO-MVIP, 400 pgs, Oct. 1995.
By S. Coscia, 96 pgs, 1995.
By Aleksander Szlam & Ken Thatcher, 150 pgs, Feb. 1996.
By Toby Trow-Bayard, 469 pgs, 1994.
How to save 65%+ on your international telephone calls and set up an international callback company. By G. Retske, 340 pgs, 1995.
By E. Brosch, 200 pgs, 1995.
The complete guide to designing and building fax applications. By M. Kauffman, 212 pgs, Dec. 1994.
How to evaluate, implement, and maintain a frame relay network. By C. A. Hechart, 410 pgs, 1995.
By E. Tunmann, 320 pgs, 1995.
By D. Angell, 332 pgs, 1995.
By Doug Lowe, 396 pgs, 1995.
By Dan Gookin, 402 pgs, 1995.
By J. R. Levine, C. Baroudi, M. L. Young, 400 pgs, 1995.
By Jeff Hecht, 477 pgs, 1993.
By G. Held, 434 pgs, 4th Ed. 1994.
By S. Bigelow, 368 pgs, 1993.
By Doug Lowe, 349 pgs, 1994.
By A. Rathbone, 341 pgs, 1995.
By K. Leland & K. Bailey, 346 pgs, 1995.
By Motorola, 64 pgs, 1992.
By Motorola, 176 pgs, 1992.
By Motorola, 96 pgs, 1992.
By Motorola, 96 pgs, 1992.
By Motorola, 80 pgs, 1992.
abc's TeleTraining Manuals. By F.E. Lee, Rev. 2nd ed., 160 pgs, 1985.
abc's TeleTraining Manuals. By Paul Fleming, 121 pgs, 1979.
abc's TeleTraining Manuals. By Bruce L. Meyer, 55 pgs, 1979.
ABC TeleTraining Supplemental Series. By Tom Smith, 160 pgs, 1987.
abc's TeleTraining Manuals. By F.E. Lee, revised ed., 91 pgs, 1986.
abc's TeleTraining Manuals. By Frank W. Horn, 88 pgs, 1978.
abc's TeleTraining Manuals. By L.F. Goeller, 80 pgs, 1978.
abc's TeleTraining Manuals. By Mike Brewer, 179 pgs, 1987.
abc's TeleTraining Manuals. By Russ Gundrum, 50 pgs, 1982.
abc's TeleTraining Manuals. By Nicholas Arkon, 84 pgs, 1986.
By James J. Refi, 208 pgs, 1991.
By Robert E. Stoffels, 44 pgs, 1981.
By Theodore Frankel, 70 pgs, 1977.
50 pgs, 1984. A step-by-step, non technical guide for the residential or small business installer.
Includes reusable source code, ABAP/4 documentation, and an overview of SAP R/3 system architecture.
How to introduce a large system into a large organization. Based on a study of 20 companies.
Understand, implement, and install your own SAP system. Master the structure of the SAP environment and discover the power of the integrated SAP modules application.
Explains OMG's CORBA and Object Management Architecture. Describes how to select and evaluate your Object Request Broker and CORBA services package. Features a working example in C, C++, and Smalltalk.
Technician's Guide to Fiber Optics, second edition.
The quick & easy way to remember UNIX functions & commands. Covers the Internet and all major versions of UNIX, including Sun OS, System V Release 4, & BSD UNIX. New lay-flat binding for easy access!
The Guide to Frame Relay & Fast Packet Networking.
Relief for Call Center Stress Syndrome, by Steve Coscia, 96 pgs, July 1996.
The Official Dictionary of Electronic Document and Image Processing, by Andy Moore, 290 pgs, 1995. Includes: OCR/ICR - Compression - Digital Video - Document Imaging - Photo Manipulation - Optical Storage - Workflow - Forms Processing - Automated Data Entry - Color Imaging - Image Processing - Storage Management - Print on Demand.
By Lee Mantelman, 576 pgs, 1995. Everything you need to know to design and select the right document imaging system.
By Kim Ann Zimmermann, 209 pgs, 1995. Real-life examples of imaging at work in government, law, insurance, banking, medical, publishing, education, manufacturing, engineering, advertising, transportation and architecture.
By Richard Grigonis, 320 pgs, July 1996. Helps you choose a computer system that can keep on providing service even if one or more of its components fail. Should be read by anyone installing or overhauling a computer system that runs revenue-generating applications.
By Andrew Waite, 380 pgs, March 1996. Includes a 74-page sample Request for Proposal to buy an ACD (automatic call distributor), and covers the complexities of call center and help desk management. The author has over 20 years intimate experience with call centers.
By Robert P. Davidson and Nathan J. Miller, 215 pgs, 1991.
By Edwin Margulies, 720 pgs, August 1996. Computer telephony is supercharging the Internet: the confluence of the World Wide Web with computer telephony, Intranets and Intrawebs, and Internet telephony.
By Harvey Spencer, 247 pgs, 1996.